Frequently Asked Questions

-Do you ship overseas?

Currently, we only ship within Canada. Depending on your location, orders can take 5-13 days to arrive.

-I'm looking for a unique piece of jewellery. Can you help?

Yes, send me a message and we can work together on a bespoke hand-engraved piece of jewellery.

-Do you sell Medallions and Charms only? Can I engrave only a medallion?

Yes, we sell medallions/charms only, and also, for those looking for a medallion necklace combo, we have unique chains available. In both cases, you can engrave a message that resonates with your heart - children's names, birthdates, initials, lucky numbers, close friends' and pets' names, and places you traveled that now live in your soul.

-What materials are the Medallion Necklaces made from?

Our medallions and chains are made from 14K Gold-filled Brass and 925 Sterling Silver.

-What is the difference between Solid Gold, Gold Filled, or Gold Plated?

Pure Gold (24k Gold or 24. 24 karat) has no alloys (metals) added. Because of its softness, it does not tend to be used for jewellery. The popular choices sold in the market are pieces in 18k Gold (made from 75% gold and 25% alloy) and 14k gold (58% pure gold and 42% alloyed metals).

Gold-filled jewellery is made with two sheets of solid karat gold (5% or more of the item's total weight) bonded over a base metal, typically brass. It is more affordable than solid Gold but has higher content; therefore, it is more durable than gold-plated jewellery.

Gold-plated pieces are made by coating a base metal with a thin layer of Gold using a chemical or electrochemical plating process.

-Can you help me with sizing?

Absolutely! If you are unsure of sizes or need help converting them, contact us and we will be more than happy to help: info@febastudio.com

-How do I take care of my jewellery?

Keep your jewellery in a dry, airtight location to prevent oxidation.
Store pieces individually, which will help to avoid them rubbing or scratching together. Avoid oil, perfume, lotions, and chemicals such as hairspray. To clean and gently polish your pieces, use a cotton or microfiber jewellery cloth with a mild solution of soap and warm water. Rinse thoroughly, and dry completely with a soft cloth.