Refund policy

Returns 

Due to the nature of our work, made-to-order, personalized, or bespoke pieces are final sale and cannot be returned or refunded.

For hygiene reasons, earrings are final sale.

Chains that show damage due to wear, misuse, or accident are not eligible for return or refund.

Items purchased at promotional or discounted prices are final sale and cannot be returned or refunded.

If you would like additional details about a piece before placing an order, please don’t hesitate to reach out.

Faults & Repairs

If your item arrives with a fault or damage, please contact us as soon as possible, within 14 days of delivery at info@febastudio.com, so we can assist you.

Eligible items may be reviewed for repair or return at FEBA Jewellery’s discretion. To be considered, the piece must be unworn and returned in its original packaging.

FEBA Jewellery reserves the right to refuse a repair or return if the returned item shows signs of wear, alteration, or damage not related to a manufacturing or shipping issue.

Return or repair shipping costs are the responsibility of the customer, unless otherwise agreed upon.

Repairs required due to normal wear, accidental damage, or improper use may be subject to a repair fee.

Please visit our Policies page for details.